How to ask
- Email hello@goprimereach.com from the address on your account, with the subject “Delete my data”.
- Or open a support ticket from your dashboard (Support) asking to delete your account.
- Or call 469-855-4060.
What we delete
Within 30 days we delete your account, profile and photo, uploaded documents, saved favourites, and the name, email and photo received from Google or Facebook. We email you when it’s done.
What we have to keep
Records of paid bookings and payments are kept, without your profile, for as long as tax and accounting law requires. If you have an active or upcoming booking, or an open deposit or damage case, we finish that first.
Signed in with Facebook?
You can also remove Prime Reach from Facebook: Facebook → Settings & privacy → Settings → Apps and websites → Prime Reach → Remove. This stops Facebook sharing anything new with us. To delete the data we already have, ask us as described above.
Signed in with Google?
Remove access at myaccount.google.com → Security → Your connections to third-party apps → Prime Reach, then ask us to delete your data as described above.
See also: Privacy Policy · Terms of Service · Data deletion
